I work with one organization that has a great recipe for success. They teach people how to work with their systems and they wait for the parent corporation to make any changes. It makes for a top notch organization, but doesn’t really allow a lot of creativity.
People at this organization aren’t really invited to come up with anything new. They are asked to do things how they were taught to do them. They do hire folks from other industries, but they are expected to conform to the way they do things at this organization.
One other organization I work with wants people to be creative. They train them on the methods and procedures that they have, but after people are trained they are always coming up with something new.
The result is that the organization is becoming a trend setter within it’s industry. More and more clients are joining the ranks because they love the newness, creativity and outside-the-box thinking there.
Here are some questions to look at how your organization fares:
Do you train your folks well in the procedures they need to know to do a good job?
Do you ask them what they think of the training and your methods?
Do you have an incentive for people who come up with new ideas?
When is the last time a team member came up with something innovative?