Be Polite - Episode 69 with Kristi Spencer

January 2, 2023

What a great interview with Kristi Spencer, founder of The Polite Company. This Level Up Video Podcast is entitled “Be Polite”. How do you stack up in this important area of performance?

I.  The Polite company:  Be Polite

   A.  Formal vs. Informal          

         1.  People are less formal today

         2.  When you are formal, it's easier to stand out.  Examples...

               a.  Send a Thank You note

              b.  Hold a door

              c.  Compliment someone

        3.  How you decide to impact other people can make you seem more successful

 II.  Incivility

    A.  Affects an organization, not just a person

          1.    Need a culture of respect

    B.  You need a buddy who will tell you like it is

          1.  Let you know when your behavior was uncivil instead of polite

    C.  Biggest mistakes

          1.  Phones

               a.  Overuse of cell phone

               b.  Talking too loudly on any phone

           2.  Talking

               a.  Gossip

               b.  Bad language

               c.  Too loudly in general

               d.  Not knowing your audience

     D.  When you make a mistake

           1.  Admit it

           2.  Apologize

           3.  Move on quickly

                 a.  Don't dwell on it

III.  Etiquette

    A.  Know enough of the "rules" so you are comfortable focusing your attention on the person or event

    B.  Empathy

         1.  Consideration, respect, honesty

         2.  I can see your point of view, even if I don't necessarily agree with it

          3.  Look outside yourself

    C.  Choose to believe the good in others, not for them but for you

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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