Stop Workplace Drama: How to Have Difficult Conversations - Episode 41 with Marlene Chism
Have you ever had to have a difficult conversation at the workplace? Or resisted having one? Marlene Chism will help you feel much more at ease with having those difficult conversations.
Stop Workplace Drama: How to Have Difficult Conversations
I. Good Leaders know the difficulties of having conversations
A. Those who think they are good, generally are-- "My way or the highway
B. Important details:
2. Self Awareness
3. Dealing with inner conflict: Ex. Do you like them and don't want to hurt?
4. Think from the perspective of helping the person to improve
Help them become better for the organization
II. Radical Listening
A. Don't argue or try to prove a point
1. Even if you know what's best
2. Even when you are three steps ahead of them
B. They must be acknowledged and understood
A. What is desired outcome?
Ex. Understanding? Behaviour change?
B. If you can't articulate what you want, you both will be frustrated and you won't get desired results
C. Be in a good place mentally and physically
D. Set your intention before the meeting
Helps your subconscious keep you in the direction of your intention
E. If the problem is inherited and gone on a long time
1. Let people know there will be changes made
2. Make sure changes are approved above you
Process the idea differently
1. It's still engagement
2. They want something but may not know how to articulate, or
3. They know what they want and think you need to be the one to fix it
V. Coaching to Empowerment
A. Listen and acknowledge
B. What do you want
C. What would that give you that you don't have now
D. No magic genies
Willingness v. Resistance
a. Are you willing to...
b. What choices...