Stop Workplace Drama: How to Have Difficult Conversations - Episode 41 with Marlene Chism

September 7, 2020

Have you ever had to have a difficult conversation at the workplace? Or resisted having one? Marlene Chism will help you feel much more at ease with having those difficult conversations.

Stop Workplace Drama:  How to Have Difficult Conversations

I.  Good Leaders know the difficulties of having conversations

     A.  Those who think they are good, generally are-- "My way or the highway

     B.  Important details:

             1.  Nuances

             2.  Self Awareness

             3.  Dealing with inner conflict: Ex. Do you like them and don't want to hurt?

             4.  Think from the perspective of helping the person to improve

                     Help them become better for the organization

II.  Radical Listening

       A.  Don't argue or try to prove a point

              1.  Even if you know what's best

              2.  Even when you are three steps ahead of them

       B.  They must be acknowledged and understood


III.  Preparation

       A.  What is desired outcome?

              Ex.  Understanding?  Behaviour change?

       B.  If you can't articulate what you want, you both will be frustrated and you won't get desired results

       C.  Be in a good place mentally and physically

       D.  Set your intention before the meeting

              Helps your subconscious keep you in the direction of your intention

       E.  If the problem is inherited and gone on a long time

              1.  Let people know there will be changes made

              2.  Make sure changes are approved above you

IV.  Complainers

       Process the idea differently

              1.  It's still engagement

              2.  They want something but may not know how to articulate, or

              3.  They know what they want and think you need to be the one to fix it


V.  Coaching to Empowerment

       A.  Listen and acknowledge

       B.  What do you want

       C.  What would that give you that you don't have now

       D.  No magic genies

               Willingness v. Resistance

                    a.  Are you willing to...

                    b.  What choices...

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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