10 Steps to Handling an Angry Person

May 24, 2021
Executive Coaching

Having a plan to deal with an angry person can be very helpful. It can make a challenging situation less painful and may create opportunities for you, as the angry person notices that you are more than prepared to face the situation head on.


A person who is angry sometimes takes advantage of a person who appears not to know how to handle a situation— or worse yet— seems timid about dealing with it.




  1. Take a deep breath and visualize a POSITIVE OUTCOME to the situation.
  2. ACTIVELY LISTEN to what the person has to say. Don’t rush them or cut them off. It’s their time to talk and your time to listen.
  3. EMPATHIZE by telling them you understand how they feel and that you want to do what you can.
  4. ASK ANY QUESTIONS you have to gain a better understanding of the situation.
  5. Come up with a PLAN OF ACTION and if there is a chance to offer them more than one way to solve the issue, present all the options.
  6. If what you’re going to do has A BENEFIT TO THEM, state it.
  7. HANDLE IT QUICKLY to show them you want to move on.
  8. Be sure to PREVENT IT FROM HAPPENING AGAIN— to that person or anyone else.
  9. If you change any policies, COMMUNICATE IT TO ALL.
  10. CHECK BACK to make sure everything has been resolved.

Subscribe to the Level Up podcast on YouTube to keep up with the latest episodes!

Keep up with the latest podcasts and blogs.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

Stay up-to-date on your favorite platform.

Related Posts