Are We Doing the Dance?
It’s time to evaluate everyone in your organization and what level they are serving their customers or potential customers.
December 9, 2019
“Drive Like a Boss”
What we need today is more people who lead their areas. They take ownership of whatever they are responsible for and get results.
November 25, 2019
Getting Comfortable with Videoconferencing
Keeping up with the ways to connect with people is essential. In this blog we explore how to save time and money by doing more videoconferencing for your meetings.
November 18, 2019
Do You Have Your Layover List Ready to Go?
Each time we think of a way to productively handle our time, we get one step closer to becoming the best time manager we know.
November 11, 2019
“I Can’t Resist Doing Business with You”
If you handle clients and provide all you can for them, they will come back to you again and again.
October 28, 2019
“I Can’t Wait to Get to Work!”
A real measure of happiness in your job is whether you dread going to work OR whether you cherish almost every day.
October 21, 2019
Being Half Trained Creates Mediocrity in Your Organization
A solid training program for a new employee is usually the last thing to be created. Meanwhile, your new employee struggles.
October 14, 2019
Thank Goodness They Don’t Walk YOUR Talk
Examine what you do and how you do what you do so that you’re sure you want your employees to do things this way.
September 30, 2019
Leaders: How’s Your PDP Going?
Some leaders are so busy developing others that they don’t even think a bout their own PDP (Personal Development Plan).
September 23, 2019
Be a Boss Who Enjoys Being the Co-Pilot
Imagine what you could accomplish if you hired people who were better than you at their area of expertise. This makes a great company.
September 16, 2019
One of You Gets an Upgraded Seat
Each time you get to be a “servant leader” it should make you feel good. You’ve given someone else the tools to do a great job.
September 9, 2019
Starting Today You Have a New Boss
This post examines what it would be like if you begin to “think like a boss”. Note: You’ll be surprised when you find out who your new boss is.
August 26, 2019
Don’t Paint the Room All at Once
How do you handle big projects? Do you work away until you eventually hate the project, or do you know how to take some breaks?
August 19, 2019
What Gets You Started for the Day?
It’s time to think about your morning routine and examine it. After reading this, maybe you want to change it up a bit.
August 12, 2019
Every Massage Is Different
Maybe now is a good time for you to think about what you offer and whether it makes sense, when compare to your competition.
July 29, 2019
Don’t Be a Predictable Leader
Sometimes our people hear us say things over and over. Some of them actually tune us out because they assume we’ll do and say what we’ve done and said in the past.
July 22, 2019
Don’t Lose Them—It’s Hard to Get Them Back
One of the most important tasks in customer service today is customer retention. How much time are you spending in thinking about this area?
July 15, 2019
What Do You Do When They Walk Through the Doors?
Most of us are welcoming when someone comes to our home. Do we do the same thing when they come through our doors where we work?
July 10, 2019
There is Nothing Wrong with Starting Over
Sometimes what you create works out. But when you seem to have run out of ideas, throw away your notes and start over.
April 29, 2019
The Value of Setting Up a Focus Group
If you’ve never done Focus Group before, you’ll want to read this post. It’s an inexpensive way to find out important information that could set a positive tone for your organization’s future.
April 22, 2019
How You Respond to a Mistake Says it All
Sometimes it’s hard to admit you made a mistake. Don’t be one of those people. Learn from each mistake and then move on.
April 15, 2019
I’m Glad I Got to Meet Her Angel Twin
People remember how they are treated. The right treatment will bring them back. The wrong treatment will send them away.
April 8, 2019
Today Is My Birthday!
Birthdays should become yearly landmarks that have a unique special meaning every time you have one.
June 18, 2018
What Are Your Dead Spots?
Are there any areas of your organization that have not been examined for a long time and might be “dead’? Check this post for advice.
June 11, 2018
Have the Resources of a Fire Ant!
Although you don’t want fire ants around your house, are there any redeeming qualities that they have?
May 14, 2018
Barbara Bush is a Person You Can’t Forget
There’s so much in the news about Barbara Bush. My meeting with her was a memorable one I’ll never forget.
April 30, 2018
Take Them Off the Team Before It’s Too Late!
Take a good look at the people on your team. Are there any who are losing business for your organization?
April 9, 2018
Be on the Front End of What’s Happening
Most executives want to be on the cutting edge of their field. This blog talks about traits needed to do that.
December 11, 2017
The Term ‘Servant Leadership’ has a Nice Ring to It
Servant Leadership is a style that has so many benefits and that is perfect for teams made up of any generation.
November 27, 2017
STRATEGIC PLANNING: Starting the Process
It’s time to do next year’s Strategic Plan. Think about how you might change things up this year to create a Plan you can be proud of.
November 13, 2017
SNOOTY, WITH NO REASON TO BE
This blog looks at what happens when you make a customer uncomfortable and are unbending in your rules and policies.
October 30, 2017
'SURPRISE AND DELIGHT' ME AND I'LL NEVER FORGET YOU
In this blog, we take a look at something that sets your business apart from the rest. It involves being "in the moment" and remembering what your customers want and order from your organization.
October 16, 2017
DO THEY SMILE AND SAY 'HELLO' TO YOU ON THE STREET?
The reaction you get from a person who is "off duty" tells you a whole lot about what they would be like if they worked for your organization.
October 9, 2017
PRESENTING...MY BUSINESS CARD!
Sometimes we take business cards for granted. Here, we look at the significance they can have if you know how to present them properly.
September 25, 2017
'LET’S GO FOR A WALK'
Sometimes we don’t realize how trying something differently than in the past to accent the importance of something can make a memorable experience.
September 11, 2017
VACATION TIME? WHAT’S THAT?
Vacation time is essential. This blog will help you change your mindset so that you ALWAYS take the vacation days you’ve earned.
August 21, 2017
COME AS YOU ARE. LEAVE AS YOU WANT TO BE.
Sometimes you need a reminder of how far you've come in whatever career you are in.
August 14, 2017
I’ll Have a Turkey, Apple & Harvarti Croissant
Let's give your policies and statements the “truth test” to be sure you're doing everything that you say you do.
July 31, 2017
CORPORATE MUST BE HERE TODAY
In this blog, Dan addresses what to do when you have corporate visitors—or any special visitors to your organization.
July 17, 2017
IT’S CERTAINLY NOT WHAT I EXPECTED
What has happened to your brand over the years? Are you working on making what you offer something people will want again and again?
June 5, 2017
BE AT THE RIGHT PLACE AT THE RIGHT TIME
You might be at the right place at the right time– and not even know it.
May 22, 2017
USE THE POWER OF A SUNSET
Let every sunset be a reminder to reflect on the day and to plan for the next.
April 12, 2017
“WHAT ARE YOUR OPTIONS?”
Sometimes we do things the same way for so long that we assume we are doing things the best way, but it can be good to take a look at some other options.
March 27, 2017
WARNING: Don’t Lose Your External Focus
Keep the focus on the customers who need your attention and assistance.
March 20, 2017
BECOMING A MASTER COMMUNICATOR
Here are 9 tips for handling communication with efficiency and professionalism.
March 13, 2017
THIS WAS CREATED JUST FOR YOU!
How can we do an even better job of customizing our products and services for our clients?
February 20, 2017
WELCOME TO THE MEETING. TABLE FOR FOUR?
How many people do you really need a meeting? Here are a few suggestions based on what the meeting is about.
February 13, 2017
Thanks! (The Thankfulness Jar)
We often forget and lose sight of the many things that are going well around us. A Thankfulness Jar can help you to capture all these things.
January 30, 2017
THAT SMELLS BAD! CHECK THE EXPIRATION DATE
Even business strategies can expire. The beginning of the year is a great time to analyze them and see what needs to be replaced.
January 23, 2017
PUTTING SOME MAGIC INTO WHAT YOU DO
Provide a little magic to make customers feel special at your organization!
January 16, 2017
THE HOLIDAY CULTURE CHANGE
When you draw up your New Year’s resolutions, maybe “inspiring a happy culture” should be toward the top of your list.
December 19, 2016
SHAKE IT UP, BABY!
Most of us get so comfortable in what we regularly do, we don't give creativity and imagination a chance. Why not shake things up a bit?
December 13, 2016
It’s Great when an Organization Turns Things Around
Any organization can turn things around if they want to. If the TSA can do it, you can too!
November 28, 2016
YOU HAVE ONE CHANCE TO MAKE A FIRST IMPRESSION
First impressions are important in life and in business. Examine the first impressions you and your establishment make on potential customers.
November 21, 2016
Blocking Time for your TPP of the Day
Question: “How do I find time during the day to do my TPP (Top Priority Project)?”
November 1, 2016