Executive Coaching

It’s time to think about your morning routine and examine it. After reading this, maybe you want to change it up a bit.

Maybe now is a good time for you to think about what you offer and whether it makes sense, when compare to your competition.

Sometimes our people hear us say things over and over. Some of them actually tune us out because they assume we’ll do and say what we’ve done and said in the past.

One of the most important tasks in customer service today is customer retention. How much time are you spending in thinking about this area?

Most of us are welcoming when someone comes to our home. Do we do the same thing when they come through our doors where we work?

Sometimes what you create works out. But when you seem to have run out of ideas, throw away your notes and start over.

If you’ve never done Focus Group before, you’ll want to read this post. It’s an inexpensive way to find out important information that could set a positive tone for your organization’s future.

Sometimes it’s hard to admit you made a mistake. Don’t be one of those people. Learn from each mistake and then move on.

People remember how they are treated. The right treatment will bring them back. The wrong treatment will send them away.

Birthdays should become yearly landmarks that have a unique special meaning every time you have one.

Are there any areas of your organization that have not been examined for a long time and might be “dead’? Check this post for advice.

Although you don’t want fire ants around your house, are there any redeeming qualities that they have?

There’s so much in the news about Barbara Bush. My meeting with her was a memorable one I’ll never forget.

Take a good look at the people on your team. Are there any who are losing business for your organization?

Most executives want to be on the cutting edge of their field. This blog talks about traits needed to do that.

Servant Leadership is a style that has so many benefits and that is perfect for teams made up of any generation.

It’s time to do next year’s Strategic Plan. Think about how you might change things up this year to create a Plan you can be proud of.

This blog looks at what happens when you make a customer uncomfortable and are unbending in your rules and policies.

In this blog, we take a look at something that sets your business apart from the rest. It involves being "in the moment" and remembering what your customers want and order from your organization.

The reaction you get from a person who is "off duty" tells you a whole lot about what they would be like if they worked for your organization.

Sometimes we take business cards for granted. Here, we look at the significance they can have if you know how to present them properly.

Sometimes we don’t realize how trying something differently than in the past to accent the importance of something can make a memorable experience.

Vacation time is essential. This blog will help you change your mindset so that you ALWAYS take the vacation days you’ve earned.

Sometimes you need a reminder of how far you've come in whatever career you are in.

Let's give your policies and statements the “truth test” to be sure you're doing everything that you say you do.

In this blog, Dan addresses what to do when you have corporate visitors—or any special visitors to your organization.

What has happened to your brand over the years? Are you working on making what you offer something people will want again and again?

You might be at the right place at the right time– and not even know it.

Let every sunset be a reminder to reflect on the day and to plan for the next.

Sometimes we do things the same way for so long that we assume we are doing things the best way, but it can be good to take a look at some other options.

Keep the focus on the customers who need your attention and assistance.

Here are 9 tips for handling communication with efficiency and professionalism.

How can we do an even better job of customizing our products and services for our clients?

How many people do you really need a meeting? Here are a few suggestions based on what the meeting is about.

We often forget and lose sight of the many things that are going well around us. A Thankfulness Jar can help you to capture all these things.

Even business strategies can expire. The beginning of the year is a great time to analyze them and see what needs to be replaced.

Provide a little magic to make customers feel special at your organization!

When you draw up your New Year’s resolutions, maybe “inspiring a happy culture” should be toward the top of your list.

Most of us get so comfortable in what we regularly do, we don't give creativity and imagination a chance. Why not shake things up a bit?

Any organization can turn things around if they want to. If the TSA can do it, you can too!

First impressions are important in life and in business. Examine the first impressions you and your establishment make on potential customers.

Question: “How do I find time during the day to do my TPP (Top Priority Project)?”