Just How Happy Are You to See Me?

November 23, 2020
Executive Coaching

About the time stores were starting to re-open after being locked down during the coronavirus, my wife wanted to visit a dress shop of a large corporate organization.


We walked in the door (with our masks on, of course) and told them we had a return. My wife wanted to look at a few other items while she was there.


What amazed me was that none of the clerks talked to us. We were the only customers in the store and the team members just let us roam around the store .


There was no music (which they usually play) and they weren’t even having cheerful conversation between themselves (as they usually do). It felt like we were at a wake in a funeral home.


They took the item my wife wanted to return and completed the transaction. Still no conversation. We walked out.


A few weeks later we went to another location of their organization in a neighboring town. The people greeted us as we came into the store, asked if they could help us and told us about the sales going on. It was like night and day! They also told us how happy they were to see us.


What was the difference? I figured it out. At the first store we went to, the manager was not there. The clerks were not very motivated. At the second location, the manager was present. She told me she had been there almost every day to make sure things were handled well.



  1. Which organization would you want to go back to?
  2. Is your organization one that people frequent and love to visit?
  3. What do you do to create a conducive environment to doing business?
  4. Even if you’re busy, do you take the time to welcome guests and thank them for coming in— especially after a pandemic?
  5. Do you do Morning Huddles to motivate you entire team and make them glad to work there and serve their customers?

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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