All Eyes On Me?

October 11, 2021
Executive Coaching

In the world of customer service, it used to be a world where customer service reps and salespeople had their eyes on us, but things are changing:


First, many times the salesperson’s eyes are not on you.  They are on their own cellphone. I visited several department stores the other day and this was the casein each one. Almost all salespeople were scrolling through information on their cell phone.


In one case, it was a department that sold items costing well over $1,000. And yes, these people were all busy looking at their cell phones. I had to go up to them to ask questions.


Sometimes the salesperson “comes alive” and realizes what they are paid to do.  In other cases, they have minimal enthusiasm and engagement in the potential sale they could make.


Many things are now done technologically, so there are few human faces involved in certain transactions.  Prospects and customers NEED this connection, especially after the pandemic, where we weren’t even visiting their stores.


Another action we are allowing to happen is having many of what used to be salespeople spend their time opening boxes and stocking shelves. In some of the larger stores, you must hunt an employee down if you need help.


I understand cutting costs. But in an age where people can order almost anything on line, think twice about where you cut your costs so that you can have as much human contact as possible. It does make a difference.

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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