Make Their Day! (Part One)

January 18, 2021
Executive Coaching

You may have heard the phrase “Make My Day”. It’s from the 1983 film Sudden Impact and was said by Clint Eastwood to another character.  It has a negative connotation because (according to one source) it means “Carry on with what you are doing.  It will give me an excuse to behave badly.”  


I’d like to take that negative phrase and turn it into a positive.  Think of “Make Their Day” as an act of kindness that we do to surprise and delight someone else. And remember:  When you make their day, you are bound to make your day, too.  


Whether you are one of the leaders in your organization or a team member, this is something you could do for many people you come in contact with during the normal activities of the day (both inside and outside of work).


EXAMPLE: Whenever a barista makes an especially good hot chocolate for my wife, I always go back into the building to tell the team what a great job they did that day. It makes team members smile, applaud each other, or say: “You really made our day.” They probably don’t have that may people coming in to comment about something great that they did. Here’s an important point, though: They will never forget you did that.



You could keep a list of all your team members’ names and think about how you could make their day.  This will be a great reminder to start practicing this behavior.


Be specific about why you are recognizing them.  Here are a few ideas:

                    — a report they did that you thought hit the mark

                    — a comment you heard them make that was spot on

                    — something they did for another team member

                    — a value that they always demonstrate

                    — a  customized “why we are so lucky you are working here” comment


Why not start today?  Who will be the first person you recognize?  _____________________

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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