Make Their Day! (Part Two)

January 25, 2021
Executive Coaching

Our last blog talked about how to make a difference in someone’s life by “making their day”. It gave you a few ideas for team members, as well as people in your personal life.


Today’s blog addresses how to do it with people you serve outside the organization. There are plenty of actions you can do to work toward developing a customer for life. Come up with some specific and customized actions that will appeal to them.


Just to give you a head start, we have provided a space for you to list who would be a good customer, client, donor, patient, or prospect you might do it for and when you will do it.  After all, if you put who you will do it for, it is an IDEA. If you add when you will do it, you have an ACTION STEP!



Stop by to pick up your customer’s favorite drink on the way to seeing them.

       Who:  ___________________________________ When:   ______________

Start your interaction with a new program about your organization and do it away from their place of work (like a coffee shop). It will help them relax and get to know you.

       Who:  ___________________________________ When:   ______________

Take or e-mail them an article that is pertinent to the person’s organization, preferably something they may not be aware of, but should be.

       Who:  ___________________________________ When:   ______________

Provide a firm’s business card and a person’s name that will help them solve a problem(especially if it is totally unrelated to your organization and what it does.            

       Who:  ___________________________________ When:   ______________

Bring them a small gift from a recent vacation you took

       Who:  ___________________________________ When:   ______________

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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