Would You Hire This Person?

March 21, 2022
Executive Coaching

Of all the Mystery Customer questions out there, I love how a few companies are just asking one question to determine whether a client or prospect interaction went well. The question is simply this:

 

Would you hire this person?

 

That says everything, doesn’t it?

 

THINK ABOUT THESE AREAS TO EVALUATE YOUR EXPERIENCE WITH ANY REPRESENTATIVE

 

— the emotional signature the person left

— whether they typified the values of the organization

— how their questions were answered

— the questions that person asked

— the content of what they said

— whether they restated information they heard to gain a full understanding

— the efficiency with which they operated

 

You really don’t have to wait for a Mystery Customer call. You could do a survey of any of your clients or prospective ones and ask them the question above. See what they say.

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.

CERTIFIED COACH

As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.

AUTHOR: PerfectTIMING

Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.

COMMUNICATION TRAINER

Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.

EXPERIENCE

Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.

ACCREDITATION

Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.

INTERNATIONAL WORK

Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.

JOHN MAXWELL TRAINING

Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.


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