What’s On Deck for You?
I go to a men’s barber franchise to get my hair cut. I love going there because they make it a real experience. You get a cut, hot steamed towel, shampoo, conditioning, neck massage and full attention is paid to you as you sit in the seat.
The best way to set an appointment is to do it on-line. Then when you get there you check in and wait until your time.
As you look on the board above the cashier you see where you’re at in line and see how many minutes it will be until your haircut experience.
My favorite thing to see on the board is “Dan Chiodo— ON DECK. That means I’m next and that I should prepare to take a seat and wait for my barber. Anyone as great as she should get a plug— her name is Sarah.
I like this term ON DECK. To me it means we are ready to go and the work will begin. Sometimes we talk about a “to do” list. I changed mine to an ON DECK LIST. It has the things I will be working on immediately and need my attention. Here’s how I do it:
1. Take an 8 1/2 x 11 sheet of paper and assign a number to each item. Put the number on the left.
2. I number each item so that I see what needs to be done.
3. After putting the number of the item on the left, I list the person’s name who it involves. That way if I have several things to do with that person, I can scan the list for everything that involving them.
3. There’s one more thing to do. List the priority of them item. Is it an “A” (most essential) “B” (essential). or “C” (less essential). By doing that you will know in what order to do things.