Would You Come Back a Second Time?

December 12, 2022
Executive Coaching

(This is a two-part blog. This week we visit Coffee Shop #1)



I was visiting a city where I was doing some consulting. On the first day I visited one of the most famous coffee shops in this city. When I entered, I could feel an “attitude” in the air. You can tell by the way the baristas are working with customers.


Sure enough, it was a coffee shop that felt they were the authorities are what you would want and made your decisions for you.


Even though they featured French press coffeepots on display with pricing, the gentleman who waited on me said they don’t serve French press coffee.


I told him that was okay. I asked for a strong cup of drip brew. He said they didn’t serve coffee. They only serve expresso.


He suggested I have an Americano. I’ve never had good luck with those— but this one was the worst. It was like weak colored water.


I then asked for a slice of their banana bread. When I asked if it could be warmed up he informed me that a piece of banana bread wouldn’t fit in a toaster. So, he threw a cold slice of it in a bag.


I handed him a credit card and he informed me that they only took cash, checks or Venmo. I rifled through my wallet and found an old check to pay for it.


You’ve heard of the Soup Nazi, right? I think that’s where I was.


Question for You:

Would you visit this coffee shop a second time?

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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