How to Serve Up Your Criticism

April 10, 2023
Executive Coaching

Mary Kay Ash had a wonderful quote about criticism:


“Criticism is a sandwich best served between two layers of praise.”


You may have read one of my previous blogs that says you need to get to the point if you have something negative to say, but I think that the quote above still has merit.


When you call someone in to give them a helpful criticism, you could start by welcoming them in your office and telling them how important they are to your organization.


Then you can say that in order to help them develop, you’d like to give them some helpful advice.


After explaining what needs to be corrected and the benefit of doing that, you can close by offering the person hope that they will be successful in making the change that is necessary.


One last thought:


If you deliver more criticisms than you do compliments, maybe you need to make sure you are looking for the good in people. Too many leaders are constantly telling people what they need to fix and asking them if they are on deadline with projects.


If you do too much of this, people start to drift to thinking about working somewhere else where they will be recognized for the great things they do.


It’s all very simple, yet sometimes we complicate it.

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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