Set the Tone for Success

November 15, 2021
Executive Coaching

My wife and I went to have our bloodwork done at the medical center where we would follow up with our annual health check. Something had changed. There were five people (who opened the garage door-type window). Instead of saying “Good morning ” to all the people who were standing there with numbers in their hand, they started to bark out numbers so that people would come up in the order they arrived.


The people who were in this department used to be very friendly. They set a positive, warm tone from the beginning and made people smile, laugh, and seemingly enjoy the experience.


I think I see how he tone of the entire department changed. The last time I was there I had a new man do my blood work. He had this frantic, negative tone that made you on edge all the while he took your blood. There was just nothing warm and friendly about what he did.


I think that little by little, the others have followed his manner and become just the type of people we don’t want to deal with in a medical setting.


The result is this: When you have someone who doesn’t set a very positive tone, you don’t feel like being very conversational with them. You just want them to do their job so you can leave.


The one who was positive, though, kept cycling through people who were happy and smiling when they left.




1. How is your tone?

2. Do you set a good one?

3. How about all the people in your organization?

4. What type of tone do they set?

5. Has the tone changed?

What could you say to turn things around and make them right again?

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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