Antidote to Handle Negative Attitudes

October 9, 2019
Executive Coaching

We’ve all seen it:  A negative attitude.  It could be one of our team members, or it could be a customer.  It would be nice if we had a spray can of “Positive Scent” to spray away any poison in the atmosphere, but it doesn’t work quite like that.

A TEAM MEMBER WHO IS NEGATIVE

If you have  someone  inside your organization who tends to be negative, do something proactive that keeps the negativity from spreading (or from you losing some of your best people who get frustrated with the negativity):

  1. Have a private chat with them and let them know that you (and probably others) are noticing their tendency to be negative.
  2. Let them know that they need to see things in a new way.
  3. Tell them their change in attitude must be immediate and sustained. (“Immediate” means when they leave the room they must make the change, and “sustained” means that they can’t go back to old negative habits.)
  4. Remind them that when they first interviewed for their job, the negativity was not there.  You want them to return their thinking and actions to match their behavior that day. 

A PROSPECT OR CUSTOMER WITH A NEGATIVE ATTITUDE

With external people, we must handle things in a different way.  You can’t pull them into your office for a conversation.

  1. React to any negative talk with a smile so that they can see you will be taking the “high road”.
  2. If they point out something negative, think of the positive about that point.
  3. This is important:  Do not use the word “but”.  Here’s an example of what I mean…

Customer:  “These prices keep going up and up.  I’m sick and tired of it.”

You:  Yes, you pay more, and you get so much more.”

(Notice that I did not use the word ”but” in anything I said.)


Remember to keep an eye on any negativity you spot.  It can occur at any time—especially if you have a disgruntled team member or a new one who didn’t show you the negativity during the initial hiring interview.  


Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.

CERTIFIED COACH

As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.

AUTHOR: PerfectTIMING

Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.

COMMUNICATION TRAINER

Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.

EXPERIENCE

Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.

ACCREDITATION

Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.

INTERNATIONAL WORK

Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.

JOHN MAXWELL TRAINING

Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.


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