Are We Doing the Dance?

December 9, 2019
Executive Coaching

 This “dance” refers to whether a person is really “into the customer service experience” or just going through the drill.

The way we know whether a person is truly engaged in their job is whether they are feeling just as engaged in the experience as the prospect or client is?


If we are both deeply involved in the experience and happy and “doing the dance” we are “engaged”. We are “present” with each other and creating something that neither of us will ever forget.


This type of feeling by an employee would be the ultimate, wouldn’t it? It’s the opposite of those times that you’ve had an experience with an employee when one of you just wasn’t “feeling it.” Either the person didn’t want to buy something or the person selling it really wasn’t “on their game” that day.


  1. Make a list of each team member in your organization.
  2. Circle the names of the people who “do the dance” every day.
  3. Have you rewarded them lately so that they won’t leave?
  4. Now think about the people whose names you haven’t circled.
  5. Is there any training you could provide to help them level up?
  6. Do you have a “crucial conversation” with them?
  7. If #5 or #6 is of no help for them, how can you transition them out of your organization?
  8. Do this list every quarter to make sure everyone is peak performing.

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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