Can You Change On a Dime?

July 20, 2020
Executive Coaching

Are you an organization that can “change on a dime”?


There is a store that is part of a national chain that I visit each morning. They solicit customer opinions, so I sometimes offer my thoughts. I have always thought, though, that it takes them too long to consider and contemplate making any changes.


One time they told me that they would let the manager know about a situation. They said she would then tell the regional manager and if he thought it might have merit, it would be passed along to the home headquarters. They told me that this could take months to do.


Fast forward to months ago when the coronavirus hit our country: This same organization made changes overnight when the COVID-19 situation occurred. Everything was swapped out for new systems, products and procedures.


How is it that they could act so quickly? The answer is that they knew they had to if they wanted to remain open.  They had to be able to  “change on a dime”.



  1. Are you listening to your customers?
  2. Do you do everything in your power to change the things that make sense?
  3. Are you making changes that seem right to keep up with the times?
  4. Do you ask your employees for input about things that should be changed?
  5. How about your customers— do you invite them into the decision-making process?
  6. What things in the past have you said “no” to that perhaps you should reconsider?
  7. Do you have signs that let customers know you welcome their input?
  8. How do your team members act when a customer has an idea?
  9. How many customer ideas have you put in place since you’ve been in business?
  10. Is it time to survey customers for their ideas to improve your organization?

The challenge for any organization who wants to stay in operation is to make sure it is ready and able to “change on a dime” when it has to.

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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