I Wonder What He’ll Say Next?

December 16, 2019
Executive Coaching

I know that pilots have a chance to perfect what they are going to say over the intercom to passengers all day long, but I wonder how many take the time to think about each thing they will say and when they will say it to motivate and persuade people.


I met such a pilot on a recent Delta flight. He was one of the most motivating positive-sounding voices I’ve heard. You could tell that as people were enjoying it AND that they were waiting for the next thing he would say.


If others were similar to me, it made us connect with him and see the flight as a very positive experience.  I couldn’t wait to thank him for the flight AND his flight talk when I exited the plane and he was standing outside the  cockpit.


I wonder if people are saying that about us as leaders. Are they motivated by what we say and how we say it? Maybe it’s time to ask the questions below. Each question will indicate how this pilot handled his flight experience for us:


                             QUESTIONS FOR YOU THIS WEEK

  1. Do you smile when you say something?
  2. Do you keep it SHORT so that you only use the words you need?
  3. Do you make it SIMPLE so that people always know what you mean?
  4. Do you SELECT the right words that get you the best results?
  5. Do you give people HOPE in everything you say?
  6. Are you PERSUASIVE so that we would all follow you?
  7. Do you give frequent UPDATES so that we never have to wonder?
  8. When we get there do you make it CELEBRATORY?

Obviously, we don’t always have time to plan every single thing we say, but the above questions could be used as a general checklist so that we get better and better.

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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