Let’s Go Help Somebody Out!

March 16, 2020
Executive Coaching

I used to show a Southwest Air video when training my teams that gave people a glimpse of what the Southwest Air culture was like. People would laugh at the humor that Southwest used in making both their people and their customers comfortable. It showed you an employee culture where people worked well together.  Each of them were able to show their creative side, too.

 

There was one spot in the film that was one of my favorites. A gate agent was explaining a process to the person filming the training video, when she noticed that another gate agent was pressed to get a flight out on time. She stopped right in the middle of explaining a process and said, “Hey...let’s go help somebody out.”

 

She then went over to the agent and helped her scan passengers’ tickets so that they could get the flight out on time.

 

Today, we are sometimes very specialized in what we do. How many times do we save a little time in our workday to “help somebody out”? There‘s nothing like the feeling of helping someone else.  You tend to forget about your own concerns and thrust yourself into that person’s world to make their life  or the people they are serving’s lives better.

 

It’s similar to helping someone out when you’re walking down the street and notice they dropped something.  You help them pick it up, right?  That act makes you feel better about yourself and can give you a whole new outlook on the day.

QUESTIONS FOR YOUR NEXT TEAM MEETING

The questions provided here could be you asking yourself or for you to use at your next team huddle or meeting:

  1. When is the last time you helped somebody out?
  2. What did you do to help them?
  3. Were they in your department or another one?
  4. Did you learn something new just by doing that action?
  5. Who could you help out that you may not have considered?
  6. Is there a customer who has a need where you could be helping out?
  7. Do you have a friend you might help out this weekend?


Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.

CERTIFIED COACH

As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.

AUTHOR: PerfectTIMING

Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.

COMMUNICATION TRAINER

Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.

EXPERIENCE

Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.

ACCREDITATION

Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.

INTERNATIONAL WORK

Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.

JOHN MAXWELL TRAINING

Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.


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