What Do You Do When They Walk Through the Doors?

October 9, 2019
Executive Coaching

I visited a new coffee shop recently where everyone shouted “hello” as you walked in. It was very motivating. Usually the boss was the first one to shout a loud “hello” to you.

I wondered was how long this would continue after the store had been open for a while and discovered that they kept it up for several weeks— until the boss wasn’t always there. Then, it depended on which supervisor was there. Some of the supervisors were not as diligent about this “welcome” to the folks who came through the doors.MORNING HUDDLES

That’s one reason that Morning Huddles are good: they get your team ready for the day. An energizing huddle can make it so that team members are ready to give everyone a great experience. After all, why should any person be denied that special treatment, regardless of whether a team member is psyched up for the day or not.On a recent trip to New York City, my wife and I had to wait outside the Macy's Store (the original flagship store) until exactly 10 am, when the doors opened.Lined up on each side of the entrance were hundreds of workers who were all clapping and singing to Michael Jackson’s “Thriller” as the shoppers entered the store. It was so exciting. I couldn't stop smiling after seeing all the employee smiles and experiencing something that was so unexpected.


I have only one question for you this week:

What do you do when a customer comes through the door?

Have a discussion with the people in your organization about what you presently do to recognize customers and what you could be doing to make them feel more welcome.

Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.


As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.


Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.


Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.


Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.


Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.


Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.


Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.

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